Data Privacy Statement
It is recommended to read this document properly before using the services provided on LexaTrade.com
Legitimacy of using the service
To become a member of the site, you must be of legal age. By accepting this Agreement, you confirm that you are of legal age under the laws of your country of residence. Our company reserves the right to require submission of documents to verify that you are indeed of legal age. The operation of your account may be suspended until you submit the relevant documents.
Use of the Service is restricted to persons residing in the United States of America, Canada, Turkey and Japan. To avail of the services, you should declare that you are not a citizen of the aforementioned countries.
Also, the use of the Service is prohibited to residents or citizens of countries with a high level of risk, as defined by the International Organization of The Financial Action Task Force (on Money Laundering) (FATF) and the Organization of The Caribbean Financial Action Task Force (CFATF). The list of jurisdictions includes: Bosnia and Herzegovina, Iran, Syria, Uganda, Vanuatu, Yemen, Haiti, Democratic People’s Republic of Korea and Suriname.
Using the Service, you declare that you are not a government official or have any political ties.
Services provided by the Company. How to stop using the service
The provision of services by our company are exclusive, non-transferable to third parties, and have limited access rights.
The provision of services by our company may be completed (partially discontinued or limited) at our request, with or without prior notice.
Terminating the right of use. We reserve the right to delete or deactivate your account, block your email or IP address, or take other measures to prevent you from using the Service. Provided you have informed the company, you can complete the usage of the service on your own accord. Completion of the use of the service is tantamount to meeting all other terms of the contract. In accordance with these terms and conditions, you acknowledge that we are not responsible for any losses incurred by you or a third party in the event of termination of the right of use.
Reasons for determination of the use of the Service:
The company reserves the right to bar the client’s access to our Services if:
- The contract was breached by the Client.
- The client refused to present the requested information in connection with the contract.
- There were no funds in the Client’s trading account for one (1) calendar month.
The right to use the Service is automatically terminated should any of the following occur:
- The strength of the Client’s representations under this agreement has been lost.
- The client is declared bankrupt.
- Death or disability of the Client.
- Liquidation of the company, the legal representative of which is the Client.
The Client has the right to terminate the use of the service at any time, after notifying the Company. The client has the right to withdraw funds from his personal account after the termination of the use of Service.
Using the service, opening an account and other transactions
To become a user of the service you need to open an account (account).
By agreeing to the terms of this agreement, you acknowledge that all information provided by you when opening an account is true and accurate. You agree to update or add the necessary information in case of its change or request by the Company.
The Client gets access to the Service immediately after confirming his personal email address.
If you create an account on behalf of a company or other legal entity, you guarantee that you have been authorized and therefore have all the pertinent information of the entity you represent.
You do not have the right to the account of other individuals or legal entities without their permission.
You are responsible for maintaining the confidentiality of your account.
You must inform the Company in the event of a breach of your account security.
You acknowledge that our Company is not responsible for any damage resulting from the use of your account by third parties.
Liability from possible damage is removed from the Company and you agree to not holding the Company liable for the breach by third parties.
You have the opportunity to open only one (1) account and you cannot share it with other individuals and legal entities.
The company has the right to cancel any transaction, without coordinating with the managers, in the case when your account, due to weighty arguments, is suspected of fraudulent activity.
Submitting to this agreement, you grant the Company the right to require you to confirm personal data by presenting personal identification documents. The company may contact third parties who have the opportunity to confirm the personal data provided by you.
We offer the Client Islamic Forex accounts, the terms of which are somewhat different and correspond to Islamic religious principles. The provisions of Islam prohibit any business transaction in which it must pay or receive a certain percentage from the other party. Islamic accounts are swap-free and should be used exclusively by Muslims for religious reasons.
You must provide a substantial justification or confirmation of the need to use a swap-free account. The company reserves the right to refuse to process such a request without providing an explanation.
In case of any signs of fraud and manipulations with regard to swap-free accounts, the company has the right to the following actions:
- Immediately withdraw swap-free status from any trading account of such a Client.
- correct and restore any non-accrued swaps and interest expenses related to any Client’s swap-free account for the period when these accounts were transferred to “swap-free” status.
- Immediately close all trading accounts of such a Client, cancel all transactions performed by the Client on these accounts in Our Service, and cancel any profit received by the Client on the trading account.
Any information on swap-free accounts can be updated and modified by the company, without explanation.
You, as a member of the service, have the opportunity to conduct transactions with stocks, financial instruments, and other assets. You agree that all actions on the service are performed only on your behalf and our Company is your representative when performing any financial transactions. You acknowledge that all responsibility for the transaction lies solely on you.
Access to the server is granted to you according to international time standards, namely from 22:00 GMT on Sunday until 22:00 GMT on Friday (in Winter), or from 23:00 GMT on Sunday until 23:00 GMT on Friday (Summer time) every week, with the exception of public holidays and official holidays. The Company is obliged to inform the Client of any changes on the working hours of the service.
The Client has the right to conduct transactions by phone during the working hours of the service.
You realize that each CFD contract has its own time. After the appointed time, the Company will automatically close the transaction. The duration of the contract is available on the website.
The company offers types of spreads such (i.e. fixed and floating) depending on the type of accounts.
The company sets the conditions for the minimum duration of the transaction, when they are executed manually:
- Three (3) minutes if working on the web platform. The transaction will be canceled by the Company when the period between the opening and closing of the transaction is less than 3 minutes.
- on the MT4 terminal, if the Client has a bonus, the minimum transaction period would also be 3 minutes.
- If the Client does not have any bonuses for trading on the MT4 terminal, then the minimum period for execution of the transaction is absent.
The maximum term of the current transaction is twenty-one (21) days.
The company has the full right to complete the Client’s transaction should the term exceed 21 days.
A “stop-out” level is available at the service at which, any open transactions will be completed in order to prevent possible losses.
When working on a web platform, the stop-out level will be calculated through this formula:
the available funds in your account at a given time, taking into account open loss-making or profitable positions / financial result for a trading account excluding open trading positions x 100% on the web platform.
The stop out level is set to 0% by default.
In case of using the MT4 terminal, the “stop-out” level would be computed through this formula:
funds / collateral on open trades multiplied by 100%.
For minimum and standard type accounts, the default percentage is 50%, for gold and platinum accounts, 80%.
The company has the right to change the “stop-out” indicator depending on the current market conditions without notifying the Client.
Indicators of lots depend on the type of account and can be changed by the Company without prior warning to the Client.
YOU REALIZE THAT YOU CAN LOSE MONEY IN THE COURSE OF PERFORMING TRANSACTIONS AND USING THE COMPANY’S SERVICES. YOU AGREE THAT ALL THE RESPONSIBILITY FOR ANY DAMAGES LIES SOLELY ON YOU.
As a user of the service, you realize that all conditions are limited to this contract.
You acknowledge that the Company does not manage your accounts and provides services BY “Execution Only”.
We carry out all your transactions regardless of profit or loss.
You agree that it is you who are responsible for all transactions you have conducted. As our Client, you understand that the company does not hold consultations and is not responsible for the actions you have taken.
In the case of transactions over the phone, the Company performs actions solely on behalf of the Client. If you do not agree with the system phone-in actions, please inform the support service, or you may simply stop using this service.
To perform any trading actions, the Client should contact their manager.
When contacting Technical Support, the client is guaranteed to receive a phone connection with the Company. In order to perform trading operations over the phone, the Client is obliged to:
- Prove your identity by presenting personal data.
- If necessary, answer the security question.
- Confirm the terms of the opened transaction.
- Prove your identity.
- If necessary, answer the security question.
- Specify the exact details of the transaction you want to close.
Similar actions will be taken in case of any changes and provide for accurate data to be entered by the Client, in case of any misunderstandings, the representative of the Company is obliged to ask additional questions for verification of the information.
For the safety of both parties and improve the quality of service phone conversations can be recorded.
The client is aware that when opening, closing or changing transactions, the international rate may be subject to change. With this agreement, the Client confirms any absence of claims to the Company in the event of dissatisfaction with the completed operation as a result of a change in the exchange rate.
By this agreement, the Client confirms consent to the recording of phone conversations.This method gives the Company the right to perform only those actions specified by the Client. During the phone conversation, no additional agreements are made between the Client and the manager. Only the Client is responsible for all transactions.
All perfect calculations and forecasts are based only on the knowledge of the Company and the indicators are presented in our interests. With this agreement you confirm that you are familiar with and understand that the figures may differ from those presented in the primary market.
The company does not provide delivery of physical currency. All profits or losses are stored in the Customer’s personal account, after the deposit and until withdrawal.
You acknowledge that the Company may cancel or complete any transactions made during software errors, sudden failures or other causes.
Possible restrictions on the use of services and transactions
In order for the Client to use the service and make transactions, you need to follow all the conditions and restrictions contained in this agreement:
- The client has no right to deceive and commit fraud.
- The client has no right to perform actions prohibited by the Company.
- The client has no right to interfere with the security of the server.
- The client should not, in any way, to use the service to commit illegal actions.
- The client has no right to deposit illegally obtained money.
- The client has no right to use virus software, computer codes or files to destroy or monitor computer software used by the Company.
- The client has no right to take any actions that cause unreasonable or disproportionately large load on the technological infrastructure of the Company.
- The client has no right to use automated tools and robots to monitor or use the service.
- The client has no right to leave direct links to any part of the service.
- The client has no right to sell and provide access to the service to third parties.
- The client has the right to use any data for personal use only, without the possibility of copying and selling.
- The client does not have the right to use the Company’s service for the purpose that may involve insults, harassment, invasion of privacy, harassment, defamation, threats, or other actions that are illegal, criminal, unethical, inciting hatred and offending dignity.
- The client does not have the right to provide incorrect data to use the service.
- The client has no right to cause inconveniences and make threats to the Company and all its employees.
- The client is aware that the Company can use automatic and manual methods to verify your compliance with the requirements set out in the “User Restrictions”.
In the event of any irregularities or non-compliances, the Company may initiate an investigation to collect additional information confirming your conformity or non-compliance. You agree to provide all the information that the company requests during the investigation.
No employee who has an employment relationship with the Company can become her Client without Our written permission. Disregard of this rule will lead to the closure of the account and any funds remaining may and will be debited.
The Company reserves the right to take appropriate actions against the Client in case of any delinquencies of the “Restrictions on Use” or in the event of other unauthorized use of the service, including criminal, civil and administrative liability. Delinquency of the Company’s computer systems without permission under this agreement is a violation of the agreement.
The company has the right to complete your transactions if it complies with the provisions of the agreement.
Use of Service Materials
As a member of the service, you are provided with a large range of information, various data, and other related materials. The materials consist of market data, quotes, news, opinions of analysts, studies, graphs, which are provided for the company by third parties.
We are not in any way responsible for information provided by third parties. The company provides materials for review and is not responsible for the perception of information by the Client. We do not guarantee the accuracy and relevance of the data presented.
Based on the information described above, the Client is aware that the materials provided do not constitute investment advice.
The service may provide links to third-party websites. However, the company is not responsible for the information provided and the adoption of your decisions after review.
All provided materials, graphics and scripts are on the site solely for informational purposes and are not advisory in nature. You undertake not to copy or transfer the information provided to third parties. The company disclaims all responsibility for the accuracy of the information provided.
By using the services of the Company, you agree to accept all the conditions that the Company edits or updates in this agreement. By continuing to trade on the platform, you accept these terms and agree to future changes. All amendments made to the agreement will take effect ten (10) days after they are first posted on the site. If you do not agree with the specified obligations related to changes in the terms of the agreement, please do not use the service and do not access the service, and do let us know of your decision in writing immediately.
Deposit and Withdrawal
The client is obliged to make a deposit to his trading account in order to be able to make transactions. To make a deposit, all possible forms of payment indicated on the Company’s service are provided. The company can change the form of the deposit without prior explanation.
When making a deposit in any other currency except US dollars, the Client is aware of the additional costs associated with conversion and commission. For transactions, the Company engages an independent third party to carry out transactions. The Client acknowledges and confirms that the third party acts on the basis of the Client’s instructions and transfers funds on behalf of the Client in favor of the Company without limitations and guarantees. The client agrees that he has no right to demand payment of funds from a third party by all means under any pretext.
In case the Client makes a deposit via bank transfer, the Client can use only one bank account, which is registered in his country of residence. You agree to send an acknowledgment of the transfer in accordance with the standards. In the case when the Client does not provide a confirmation of the deposit, sent via a bank transfer can be returned.
In the event that the Client makes a deposit in any other way, the Company reserves the right to introduce any rules, regulations, and norms that seem necessary with respect to such a deposit.
You are aware that a third party is involved only to complete the transaction. No financial agreements can be made between the Client and the third party. By agreeing to the terms of this document, you confirm that no claims should be committed on your behalf by the third party.
The funds in your account will vary depending on the transactions. During the transaction, the indicators will be changed and, depending on profit or loss, are presented in your personal account upon completion of the transaction.
The funds recorded on the Client’s account are placed in the Company’s bank accounts with banks and credit institutions located in Europe and Asia (not in offshore zones) and cannot be separated from other funds, including the Company’s own funds and other service users. The Client agrees that the Company does not pay interest on the funds placed on the account and is entitled to use the Client’s funds in any way until they are withdrawn by the Client in accordance with this agreement.
The Company reserves the right to charge an account maintenance fee in the amount of 5% of the account balance for each calendar month, in the absence of activity by the Client within 90 days. The commission begins to be charged on day ninety-one (91) and stops when activity is resumed.
In order to make a withdrawal, the Client must leave a signed application. The Company reserves the right to withdraw funds in any reasonable form to our discretion in accordance with our anti-money laundering policies and rules.
The company can set limits on the amount of funds that the Client can withdraw for a certain period of time.
All agreements with the Client regarding withdrawal of funds remain valid upon completion of the contractual relationship.
The minimum amount of withdrawal is at least $ 50.
The company may have an additional commission of 5% if the Client has conducted less than five (5) independent transactions.
The company may request additional customer identification information related to the provisions of anti-money laundering agencies (AML).
In this case, the provision of information by the Client is a precondition / for withdrawal.
In connection with the preservation of the Company’s security and the fight against money laundering, We reserve the right to introduce any rules and regulations.
In case of suspicion of the delinquency by the Client of the terms of this agreement, the company may refuse to process the request for withdrawal of funds.
The client undertakes to cover all costs associated with the conduct of transactions and commission for currency translation. The company can invoice the Client at any time for any costs.
The client acknowledges that he pays any commission and brokerage fees. The Company reserves the right to change the fee structure at the discretion of the Company without previous explanation.
The client fully recognizes that he independently pays all taxes provided for by the country of which he is a resident. The company undertakes not to tighten additional taxes from the Client. The company may deduct the tax from the amounts that are the result of customer activity with the company.
The Company reserves the right to withhold the amounts of such taxes and to invoice the Customer for any taxes to which this clause can be applied to. After creating a Customer Account and before processing a request for withdrawal of funds, the Company may ask the Customer to fill in certain tax documents. If the Client is unable to provide documents within sixty (60) days, the Company will be forced to restrict the Client’s access to their service.
The client is solely responsible for the accuracy of the provided details and undertakes to report any changes in the data in time.
If funds have been sent to the Client’s account and the Company subsequently determines that any part of these funds was sent as a result of a delinquency of the agreement, the Company has the right to withdraw these funds subject to the commission. An alternative option is to invoice the Client for the amount of the transfer, taking into account all possible fees.
If the Client is obligated to pay the Company an amount in excess of the available funds in the account, the Client is obliged to make a money transfer within two working days from the date of the invoice.
The company has the right to write-off all the funds available on the Client’s account, taking into account the deposit, profits, and bonuses, in case of violation of this agreement by the client.
Customer Promotions and Bonuses
The company is obliged to offer bonuses and the opportunity to participate in promotions to both new and existing customers.
Bonuses and promotions are the privileges of Customers and the Company may refuse to provide them.
The terms of bonuses and promotions are given in this section and are available on the Company’s website.
Bonuses can be offered by the Company on an individual basis, depending on the conditions under which the cooperation with the Client takes place. At times, the Company offers bonuses to VIP customers.
The client receives bonuses only after all requested documents are provided by the Company.
There are two types of bonuses:
- Bonus for Replenishment
- Advance Bonus.
The Bonus for Replenishment is provided by the Company when customers deposit funds into their account.
The amount of the bonus is determined by the Company as a percentage of the amount of money deposited by the Client.
The volume of trade for this bonus is as follows: trading volume of 10,000,000 US dollars for every $ 1,000 bonus for a total bonus of up to $ 10,000; as well as all income received due to the bonus funds without warning and without the Client’s consent.
Also, we can adjust the client’s trading account in case of suspected fraud.
Withdrawing bonuses and incomes is only possible when the volume of trade is reached. There is no time limit to achieve the required volume of trade.
Trading volume does not include transactions that open in a mixed way, scalping transactions and transactions that lasted less than three minutes.
When withdrawing cash, the Client understands that all positions on the account will be completed and cash balance will be recalculated by the following method:
Cash balance on the Client’s account = current balance – the amount of the bonus provided – the total income received by the Client on all closed transactions since the bonus was activated.
If during the bonus usage period, the amount of the account balance is less than the bonus amount, the Client will be able to withdraw funds only after the bonus is fully worked out. The terms and conditions of bonus working out are specified in this Agreement.
Advance bonus is provided by the Company to customers as agreed with the customers before the clients reload the account provided that the clients reload the account.
The company and the client agree on:
- Bonus size.
- The period during which the Client is obliged to reload his account.
- The amount to be credited.
If the Client has not replenished the account within the agreed time, the Company has the right to debit bonuses, as well as income received by the Client during the period of use of advance bonuses.
Failure to deposit on the given time to replenish the account, the Client’s account will be blocked.
The conditions for the advance bonus are similar to the conditions for the bonus replenishment. The company reserves the right to change or cancel the program of bonuses and promotions at any time without prior notice.
All decisions regarding bonuses are made by the Company. All individual situations are discussed between the Client and the Company.
Personal Data Protection
Our Company abides to the corporate policy of personal data protection. After reading this Agreement, you are aware of the essence of the written policy and agree with the policies of the company. The company has the right to make any amendments and changes. As a customer of the service, you are obliged to follow all stipulated policies.
By this agreement, the Client grants permission for the processing of personal data. Any actions, such as collection, systematization, storage and use of personal data should be carried out in an accessible way. The client agrees to the processing of data on their own, in their own interests. Personal data includes: full name, date of birth, permanent residence and all other information pertaining to personal identification. The Client is aware that the collection of information is carried out solely to confirm your identity and the safety of all those who have access to the Company. Consent is valid at the time of its acceptance by the Client and until the time of refusal.
Consent to and receiving emails and SMS
By this Agreement, the Client authorizes sending electronic and SMS messages from the Company to the provided email address and mobile number.
The client may cancel the mailing by writing to our email address: [email protected] or by contacting our manager.
Recording conversations between the Client and the Company
You agree that all conversations between you and Company representatives may be recorded without warning, to improve the quality of service and to serve as evidence in the event of any conflicts and misunderstandings.
The client understands any possible risks during transactions when using our service. The client accepts the fact that all transactions are at high risk. Your acceptance of the Agreement automatically means your acquaintance and acceptance of the possible risks.
The client is aware that any trading in the foreign exchange market may incur losses. We recommend that you familiarize yourself with the chances of losses. With this agreement, you confirm and accept the specified information, remove the liability from the Company for possible incurred losses during trading.
Limited Company Liability and Warranty Disclaimer
The company informs that under no circumstances will it be liable for any possible damages when the Client uses the service and the materials provided by the Company.
Hence, we are NOT responsible for:
- improper use of the service by the Client.
- any wrong decisions you make.
- both accidental and intentional suspension of work or changes in the Company’s service.
The Company is not responsible for the Client’s use of services of third parties advertised on Our service.
The company is exempted from any payments, damages and claims in case the Client transacts with a third party.
The client fully agrees that he uses the service at his own discretion with careful consideration of risks.
The Company’s service is available to the Client in its current form, without any guarantees.
Resolving Conflicts and Complaints
LexaTrade is respectful and serious about customer complaints. If you have any comments in the service, please inform us immediately about it.
The following are procedures for handling complaints and disputes regarding the services provided by our Company.
Filing a complaint
The client may send a complaint by writing to the account manager. Each complaint is subject to review. Please send a copy of your complaint to the email address: [email protected]exatrade.com
Who accepts complaints and how they are processed
After the Client reported a complaint, the manager has 7 days to consider it and decide directly with the Client. If the problem is not resolved, the complaint is endorsed to the internal control specialist, who also has 7 days to resolve the situation. After such time, the Client will receive an email.
Deadlines for handling complaints
Both the manager and the internal control officer are trying to solve the reported problem within 7 days. If within 7 days the Client and the internal control specialist have not reached an agreement, within the next 7 days, the Client will receive a letter with a more detailed response. Only the most complex cases are resolved in a period of more than 28 days. In such cases, the Client is informed of the reasons for the delay.
Legal protection for resolving complaints
Each complaint received is considered on a case-by-case basis and remedies depend on the circumstances of the complaint. These remedies may be in form of:
- written or oral explanation of the problem.
- links to disclosure documents.
- product offers at a reduced price.
- help to complainants.
- identification and implementation of some cases.
All complaints are processed free of charge, in accordance with statutory requirements.
How complaints are monitored
The internal control specialist provides guaranty for the consideration of each application. In addition, we provide monthly reports on reported and reviewed complaints.
Legislation and Jurisdiction
This agreement is governed by the laws of Saint Vincent and the Grenadines, and the parties hereby agree to the exclusive jurisdiction of the courts of Saint Vincent and the Grenadines.
This agreement gives the Client only the right to use the service, not necessarily a partnership, joint venture or franchise between the parties. The agreement does not provide rights nor remedies to a third party.
The company reserves the right to make any changes to this agreement at any time, with the obligation to post on its web page, without any given explanation. The client agrees with the action of possible revisions.
This agreement between the Client and the Company is unique and relevant and cancels all previous agreements between the Client and the Company.
The Company’s refusal to comply with any provision of this agreement will not be interpreted as a waiver of any provision or right.
If any of the provisions of this agreement will be invalid in connection with the provisions of the law, it will be replaced with a new one in accordance with legal regulations. All other provisions not in conflict with any existing laws are deemed valid.
You acknowledge that you have read each provision of this agreement, including additional documents and references, and agree to its terms. You confirm that your decision to enter into an agreement was made independently and you do not rely on guarantees or any representative from offices.
You understand and accept the fact that you have no right to transmit the information provided, without Our written permission while the Company is free to transmit and provide its information without your consent.
The company is not responsible for the failure to act in case of force majeure. These include: natural disasters, attempts at terror, fires, wars, and other causes beyond our control.
The titles of the sections of this agreement are null and void.
Use of the service by the Client is limited solely to this agreement.
This agreement is effective from the moment the client accepts this agreement. The acceptance of the agreement takes place at the time of registration of the client on our website.